Primary tabs
How can I use e-mail and Internet at the airport ?
Public Wi-Fi is available in Terminal 1 and Terminal 2.
> Free Wi-Fi service
You can also use the public wireless LAN access services of NTT West’s “Flets Spot,” NTT Docomo’s “Docomo Wi-Fi,” Softbank Mobile’s “Softbank Wi-Fi Spot,” and UQ Communication’s “WiMAX / WiMAX2+” (paid subscribers only).
If I become unwell at the airport, are there any first aid facilities ?
There are first-aid rooms for temporary rest on the 1st floor of both Terminal 1 and Terminal 2 . Please come to the information desk when using the room.
Can I bring pets into the airport ?
Airport management regulations prohibit bringing animals into passenger terminals with the exception of assistance dogs used for their intended purpose such as guide dogs or service dogs, and animals being loaded onto aircraft as air cargo.
Can I know a hotel near the airport ?
Kobe Portopia Hotel, Hotel Pearl City Kobe, and Ariston Hotel Kobe are located on Port Island, the north of Kobe Airport.
Who can I contact if I leave something behind or lose something ?
| Terminal 1 | Please contact Central Monitoring Office in Termilal 1 TEL:078-306-1028 |
|---|---|
| Terminal 2 | Please contact Central Monitoring Office in Termilal 2 TEL:078-381-7128 |
| CIQ area in Terminal 2 | Please contact Kobe Customs TEL：078-381-5496 |
| Inside an airplane | Please contact the airline you used |
| Portliner station | Please contact Kobe New Transit Co., Ltd. |
| Roadway | Please contact Kobe Water Police Station |
Can I eat my lunch in the rooftop garden ?
You can eat your lunch in the rooftop garden.
Kobe Airport is apparently aiming to be a universal airport, but what specific measures are being taken to make it be universal ?
We are currently developing passenger terminals to be easy for everyone to use, safe and functional. The structure has been designed user-friendly, with features such as separation of departing and arriving passengers and shortening travel distances by building the Port Liner station adjacent to Terminal 1. Additionally, we have incorporated universal design into our facilities, such as providing toilets on each floor that are equipped with facilities for ostomates* and baby beds.
I would like to know tourist information about the flight destinations from Kobe Airport.
Brochures are available in the gallery on the 3rd floor of Terminal 1.
Are there any brochures about sightseeing in Kobe at the airport ?
Please use the main brochures available near the information desks on the 1st floor of Terminal 1 and Terminal 2, and near the entrance on the 2nd floor of Terminal 1.
I would like to know about nearby tourist attractions.
Kobe has the sea, mountains and many attractions such as Kitano with historical foreign residences, the Former Foreign Settlement and Arima Hot Springs. Please see Kobe Travel Guide page on the must-see attractions of Kobe including hotels, sweets and fashion.
> FeelKOBE
What items are not allowed in carry-on baggage ?
Large baggage, baggage that may leak and large tripods etc. are not allowed. In addition, knives and potentially explosive items are not allowed to be checked in or carried on board. Please contact the airline you plan to use for details.
Can I store my baggage temporarily ?
Please use Coin-operated Lockers on the 2nd floor of Terminal 1.
> Coin-operated Lockers