Q&A

FAQ

The following is a list of frequently asked questions from our customers and answers.
Please check before contacting us.

About Kobe Airport

Q

Could you please give me an overview of Kobe Airport ?

The airport island covers an area of 272ha and has one 2,500m runway.
KOBE Airport

Q

What does Marine Air mean ?

In April 2005, Kobe City held a public competition for a nickname of Kobe Airport with the aim of making it a familiar and beloved airport for everyone. As a result, “Marine Air,” a compound word of “Marine” (sea) and “Air” (sky), was selected.

Q

How much is the passenger service facilities charge(PSFC) ?

This applies to domestic flight passengers departing from or arriving at Terminal 1.
Departing passengers Adults:¥300 Children: ¥150
Arriving passengers Adults:¥300 Children: ¥150

Q

Can I take a tour of Kobe Airport ?

Anyone is welcome to come and see the airport.

About the flights

Q

Is there a timetable ?

Please see the flight information.
Flight Schedule

Q

How can I check today’s flight information ?

For domestic flights, click here
For international flights, please contact the airline you plan to use.

Q

Can I travel with my pet on a plane ?

Q

How many minutes before a flight should I arrive at the airport when boarding a plane ?

About access

Q

How can I get to Kobe Airport ?

The Kobe Airport Access Map page provides information on how to access the airport from the Kansai region including Kobe City, including the time required and fees etc. by transportation means.
Access Map

Q

Can I know where the boarding points are for each transportation measure ?

The access information pages for each transportation measure provide information on each transportation measure’s boarding points such as the Port Liner, buses and taxis etc. to get outside the airport.

Q

Can I rent a car from the airport ?

Reservations are basically required. For details, please contact each rental car company.
Rental Car

Q

Can I get information on buses ?

Please see the bus information on our website.
Bus

Q

Can I walk across the Kobe Airport Connection Bridge(Sky Bridge) ?

Since there is a sidewalk, you can walk there.

About pick-up and drop-off

Q

Is there a parking space for pick-up and drop-off ?

Please use the “General Vehicle Pick-Up and Drop-Off Area” in front of Terminal 1 and 2. Please refrain from parking for long periods of time.
Additionally, parking lots 1 to 3 are free if you leave within 30 minutes after entering, so you can also use those lots, too.

About Parking

Q

How can I know the opening hours of the car park ?

Open 24 hours, 365 days a year

Q

How can I know the parking fees ?

The fee is 150 yen per hour after parking (standard-sized cars) and after 10 hours, the fee is a flat rate at 1,530 yen for up to 24 hours (standard-sized cars). After 24 hours, the fee is 150 yen per hour with a maximun fee at 1,530 yen per 24 hours thereafter. Discounts are available for people travelling by plane and for people with disabilities. For more information, please see the parking and parking fee information page.
Information on parking fees and discounts

Q

Can I reserve a parking space ?

Parking spaces cannot be reserved.

Q

I would like to know how to get a passenger discount for parking.

You can process your purchase at the discount machine upon departure or arrival.
Click here

Q

Can I use a credit card to pay for the parking settlement ?

Credit cards accepted.

Q

Are there parking spaces for motorcycles ?

There is parking space for motorcycles and bicycles on the north side of car parking No. 2. Free of charge.

About the services at the airport

Q

I would like to know the opening and closing times of the terminal buildings.

Both Terminal 1 and Terminal 2 are open from 6:00 to 24:00

Q

What facilities are available in the airport terminal buildings ?

Please see the Passenger Terminal Building Information.
Airport Map

Q

How can I use e-mail and Internet at the airport ?

Public Wi-Fi is available in Terminal 1 and Terminal 2.
Free Wi-Fi service
You can also use the public wireless LAN access services of NTT West’s “Flets Spot,” NTT Docomo’s “Docomo Wi-Fi,” Softbank Mobile’s “Softbank Wi-Fi Spot,” and UQ Communication’s “WiMAX / WiMAX2+” (paid subscribers only).

Q

I would like to know where to smoke.

Smoking rooms are available in both Terminal 1 and Terminal 2. Please refrain from smoking in any other areas.
Smoking Rooms

Q

Is there a place to withdraw money ?

There is a bank ATM on the 2nd floor of the Terminal 1. There is also a bank ATM in the convenience store on the 2nd floor of the Terminal 1.
Please note that there is no ATM in the boarding room after the security check.

Q

Can I know the operating hours of ATM ?

Business hour is:
6:00~22:00 on weekdays・Sat and Public Holidays(7:00~22:00 on Mon)
6:00~21:00 on Sun

Q

Can I exchange foreign currency ?

There are foreign currency exchange machines on the 1st floor of the departure and arrival lobby in Terminal 2.
Foreign Currency Exchange Machine

Q

Is there a post office or a mailbox ?

There are no post offices in Terminal 1 or Terminal 2, but a mailbox is located next to the entrance on the 1st floor of Terminal 1(outside).

Q

Is there a space for changing diapers and breastfeeding ?

There is one baby room on the 1st floor of Terminal 1, 3 on the 2nd floor, and 2 on the 1st floor of Terminal 2.
Baby Rooms

Q

I would like to know the shop hours.

Please check each shop’s page.
Shop/Dine

Q

I would like to make a restaurant reservation.

Please check each restaurant’s page.
Shop/Dine

Q

Are there any souvenirs of Kobe sold at the airport ?

There are 4 souvenir shops located on the 2nd floor of the departure lobby and in the boarding lounge of Terminal 1.
Please contact each store for details on products and assortments.
Shop/Dine

Q

Are there any duty-free shops ?

It is located in the boarding lounge on the 1st floor of Terminal 2.
Duty Free B de B

Q

Where can I make copies and send faxes ?

Copy and fax services are available at the convenience store on the 2nd floor of Terminal 1.

Q

Is there an observation deck ?

There are free observation decks on the rooftops of Terminal 1 and Terminal 2. Opening hours are 6:30-22:00

About Baggage

Q

Can I send my baggage from the airport ?

Please use Family Mart on the 2nd floor of Terminal 1.
Family Mart

Q

Can I store my baggage temporarily ?

Please use Coin-operated Lockers on the 2nd floor of Terminal 1.
Coin-operated Lockers

Q

What items are not allowed in carry-on baggage ?

Large baggage, baggage that may leak and large tripods etc. are not allowed. In addition, knives and potentially explosive items are not allowed to be checked in or carried on board. Please contact the airline you plan to use for details.

About sightseeing

Q

I would like to know about nearby tourist attractions.

Kobe has the sea, mountains and many attractions such as Kitano with historical foreign residences, the Former Foreign Settlement and Arima Hot Springs. Please see Kobe Travel Guide page on the must-see attractions of Kobe including hotels, sweets and fashion.
FeelKOBE

Q

Are there any brochures about sightseeing in Kobe at the airport ?

Please use the main brochures available near the information desks on the 1st floor of Terminal 1 and Terminal 2, and near the entrance on the 2nd floor of Terminal 1.

Q

I would like to know tourist information about the flight destinations from Kobe Airport.

Brochures are available in the gallery on the 3rd floor of Terminal 1.

Others

Q

Kobe Airport is apparently aiming to be a universal airport, but what specific measures are being taken to make it be universal ?

We are currently developing passenger terminals to be easy for everyone to use, safe and functional. The structure has been designed user-friendly, with features such as separation of departing and arriving passengers and shortening travel distances by building the Port Liner station adjacent to Terminal 1. Additionally, we have incorporated universal design into our facilities, such as providing toilets on each floor that are equipped with facilities for ostomates* and baby beds.

Q

Can I eat my lunch in the rooftop garden ?

You can eat your lunch in the rooftop garden.

Q

Who can I contact if I leave something behind or lose something ?

Terminal 1 Please contact Central Monitoring Office in Termilal 1 
TEL:078-306-1028
Terminal 2 Please contact Central Monitoring Office in Termilal 2 
TEL:078-381-7128
CIQ area in Terminal 2 Please contact Kobe Customs 
TEL:078-381-5496
Inside an airplane Please contact the airline you used
Portliner station Please contact Kobe New Transit Co., Ltd.
Roadway Please contact Kobe Water Police Station
Q

Can I know a hotel near the airport ?

Kobe Portopia Hotel, Hotel Pearl City Kobe, and Ariston Hotel Kobe are located on Port Island, the north of Kobe Airport.

Q

Can I bring pets into the airport ?

Airport management regulations prohibit bringing animals into passenger terminals with the exception of assistance dogs used for their intended purpose such as guide dogs or service dogs, and animals being loaded onto aircraft as air cargo.

Q

If I become unwell at the airport, are there any first aid facilities ?

There are first-aid rooms for temporary rest on the 1st floor of both Terminal 1 and Terminal 2 . Please come to the information desk when using the room.